The hotel offers amenities for your comfortable stay and unforgettable experiences
Fantastic Breakfast
“The breakfast was delightful, offering a generous selection that truly kickstarted my day.” view full review
Comfy Room
“I loved the spacious room with a comfortable bed and nice furniture, perfect for relaxing after a day of exploring.” view full review
Excellent Shower
“The shower pressure was outstanding, making for an invigorating experience every morning.” view full review
Cozy Comfort
“The room had plenty of space for my belongings, and the availability of a cooling fan and heater made it very comfortable.” view full review
General
No smoking on site
Wi-Fi
Parking
Pets allowed
Adults only
Luggage storage
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Wind surfing
Canoeing
Hiking
Horseback riding
Cycling
Golf course
Fishing
Guest Parking
Electric kettle
Services
Pet amenities available
Housekeeping
Laundry
Welcome drink
Dining
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Board games
Room features
Heating
Tea and coffee facilities
Ironing facilities
Self-catering
Electric kettle
Media
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
High Street,
New Galloway,
United Kingdom,
DG7 3RN,
Dumfries and Galloway
Map view
High Street,
New Galloway,
United Kingdom,
DG7 3RN,
Dumfries and Galloway
City landmarks
High Street
CatStrand
790 m
Cumnock
Dumfries House
790 m
Kells Church
790 m
St Margaret of Scotland
790 m
4 Kenmure Steading
Kenmure Castle
1.6
km
Balmaclellan Church
2.3
km
Standing Stone
2.6
km
Covenanter Memorial
3.5
km
War Memorial
3.8
km
Cemetery
Dalry Parish Church
3.8
km
Alexander Gordon Covenanter
3.9
km
Dalry Motyte
4.0
km
Loch Ken
Galloway Activity Centre
4.8
km
Nearby
New Galloway Golf Club
430 m
Restaurants
The Cross Keys Hotel
100 m
High Street Castle Douglas
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Friendly service
Great location for walking
Cramped rooms
Dampness or water damage
7.2/10
Very good
Rooms
7.0
Location
7.8
Service
8.3
Dining
6.2
Guest reviews
7.2/10
based on 6 reviews
7.9
7.9/10 based on 91 reviews
Sam
United Kingdom,
February
2024
8.0/10
I had a very comfy stay at the hotel, with spotless rooms that were clean and very comfortable. However, the room's layout in the converted attic made it a bit cramped for two people due to the sloping roof. The location in a quiet village close to the banks of Loch Ken was perfect for exploring Galloway Forest.
Rooms
8.0
The rooms were spotless and had a very comfy stay in a converted attic, although not really suitable for two due to the sloping roof.
Service
9.0
The service was excellent, with attentive housekeeping and the option for laundry. A welcome drink and pet amenities were available, which was a nice touch.
Location
9.0
The hotel's location in a quiet village close to the banks of Loch Ken was very pleasant and ideal for a romantic holiday. However, there weren't many alternative accommodations within a 20-mile radius.
Dining
7.0
The dining experience was good, with well-cooked meals that were enough to keep you going through the day. However, the lack of fresh fruit and only orange juice was a bit disappointing.
Facilities
7.0
The facilities were adequate, although there were no jams or marmalade available with toast and butter.
Alison
United Kingdom,
December
2023
7.4/10
The hotel is located in the quiet little town of New Galloway in beautiful Dumfries and Galloway, ideal for walking and with a lovely bar at the front. The rooms are comfortable and breakfast is nice, but the street noise can be disruptive at night. The welcome drink is a nice touch, but pet amenities are not readily available.
Rooms
8.0
The rooms are comfortable and the breakfast is nice.
Service
8.0
The staff is friendly and the welcome drink is a nice touch.
Location
9.0
The hotel is located in the quiet little town of New Galloway in beautiful Dumfries and Galloway, great for walking.
Dining
5.0
The dining experience was average with limited breakfast options.
Facilities
7.0
The bar is lovely at the front and it's good for a week stay, but pet amenities are lacking.
Roger
United Kingdom,
November
2023
7.4/10
My stay at the Cross Keys Hotel in New Galloway was overall delightful. The rooms were spotless and provided a very comfy stay, although the lack of a bath was a slight downside. The location, nestled close to the banks of Loch Ken, was stunning and peaceful.
Rooms
8.0
I found my room to be very clean and comfortable, contributing to a pleasant stay.
Service
9.0
The service at the hotel was top-notch, with friendly staff always ready to assist.
Location
7.0
The quiet little town of New Galloway in beautiful Dumfries and Galloway where the hotel sits is truly charming, although some cluttered areas detracted from the property's period charm.
Dining
7.0
While the dining experience offered good freshly cooked meals, the limited breakfast options were a slight letdown.
Facilities
6.0
Although there weren't many facilities highlighted, the hotel provided a cozy atmosphere for a relaxing stay.
Douglas
United Kingdom,
May
2023
7.2/10
I had a pleasant stay at the hotel, enjoying the comfort of the clean rooms and the friendly staff. The central location was perfect for exploring New Galloway, although some noise from the street could be heard. The breakfast was average, lacking variety, but the price of £116 per night seemed fair.
Rooms
8.0
The rooms were clean and very comfortable.
Service
9.0
The staff was friendly and welcoming.
Location
7.0
The hotel's location in the center of New Galloway was convenient for exploring the town and nearby natural attractions.
Dining
5.0
The breakfast lacked variety, with limited options available.
Facilities
7.0
The hotel had basic facilities that met my needs during the stay.
Eddie
United Kingdom,
May
2023
6.6/10
The hotel is perfectly located in the center of New Galloway, ideal for walking and bird watching. The rooms are not really suitable for two due to sloping roofs, and there were issues with dampness or water damage. The dining options are good with a hearty cooked breakfast, but lacking in jams/marmalade. The hotel is cluttered with items that don't highlight its period charm, but it serves as a great base to explore the Galloway Forest Park area.
Rooms
5.0
The rooms were cramped with sloping roofs, making it uncomfortable for two. Issues with dampness or water damage were noticeable.
Service
8.0
The service was friendly and helpful, offering amenities like housekeeping and laundry.
Location
7.0
The location is fantastic for walking and bird watching, but the cluttered ambiance doesn't showcase the property's beauty.
Dining
8.0
The dining experience is good with a selection of cereals, toast, and a satisfying cooked breakfast. However, the absence of jams/marmalade is a small miss.
Facilities
6.0
The facilities were decent, but the cluttered decor was a downside. The hotel offers a comfortable stay but lacks some essential amenities.
Friendly service
Cramped rooms
Stephen
United Kingdom,
May
2023
6.6/10
My stay at the hotel was a mix of positives and negatives. The room I stayed in was small, located up several flights of stairs in an attic, and only accessible by an external metal staircase. While it had a shower, the lack of a bath made me eagerly anticipate my next stop that offered one. However, the service provided, including housekeeping and pet amenities, was satisfactory. The location, in a quiet village near Loch Ken, offered a perfect base to explore the beautiful Galloway Forest. The dining experience was average, with a basic menu lacking juice or fruit, but the generous portions made up for it.
Rooms
6.0
The room was small and accessed by an external metal staircase, but had a shower.
Service
7.0
The service, including housekeeping and pet amenities, was satisfactory.
Location
8.0
The hotel's location in a quiet village near Loch Ken was perfect for exploring the Galloway Forest.
Dining
5.0
The dining experience was average, with a basic menu lacking variety, although the portions were generous.
Facilities
Facilities were basic but sufficient for my needs.
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